![]() ⦁ Providing advice and support to internal customers to assist in resolving complaints at source. ![]() ⦁ Identify and raise service improvements and systemic issues to avoid recurrence of similar type problems to continuously improve the Banks Service levels. ⦁ Liaising with the Area Offices, the Branch network and all departments during the course of an investigation, retrieval of all relevant documentation to assess a case, agree resolution/response with all parties seeking advice from the Bank's Legal department where appropriate to avoid litigation. ⦁ Ensure all complaints/Appeals are dealt with effectively and efficiently and are fully compliant with our regulatory requirements under the Consumer Protection Code, CCMA and Data Protection Code etc. ![]() ⦁ Fully investigate telephone and written customer complaints/or Appeals within the agreed Service Level Agreements and ensure internal process is strictly adhered to. ⦁ Respond to daily queries and correspondence in a timely manner and within SLA. ⦁ Deal with the daily volumes of correspondence/workload efficiently. The role requires excellent written and verbal communication skills. Proactively assist the Business to investigate and address complaints, to allow them to reduce/eliminate predictable and repeating complaint types reoccurring in the future. This is an exciting opportunity to join their team as a Complaints Handler on a 12-month FTC. Our client are one of the leading retail and SME banks in Ireland and are rapidly growing.
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